These conditions apply to all orders placed for accommodation in properties on the Saimaarentals.com website, regardless of whether they are made: through the website, by e-mail or by phone. They contain important information about your stay, and we ask you to read them carefully. If there is something that you would like to discuss regarding your booking or these conditions, please feel free to contact us.
YOUR REQUEST FOR BOOKING
Your reservation will not be completed until you receive a confirmation number from us, after which the agreement between you and us will come into force.
We need a valid credit or debit card to guarantee and confirm your booking. We provide several tariff plans for your convenience. If you reserve a property at a non-refundable rate, your card will be charged a non-refundable amount after confirmation of the reservation. If you choose a fare with a deposit, then the cost of the deposit is also non-refundable after confirming the booking. If you have made any other type of reservation, your card will not be debited unless one of the events listed below occurs, for example, if you cancel your reservation after the specified time.
CHANGES OR CANCELLATION OF RESERVATIONS
If you want to make changes to your reservation, please contact us. We will notify you if a change is possible, and send you a confirmation email if the change is accepted.
We will do our best to avoid the cancellation of the reservation, however, if necessary, we reserve the right to cancel the reservation at any time. In such circumstances, we will give you a full refund and will not bear any additional liability to you in connection with the cancellation.
If we are unable to make the change you requested or the consequences of such a change are unacceptable to you, you can cancel the reservation. The booking confirmation email will include the booking conditions and the cancellation policy.
If we receive your cancellation request no later than 3:00 pm local time 14 days before the day of arrival, no cancellation fee will be charged. Any cancellation requests we receive after 3:00 pm local time, 14 days prior to arrival, are subject to a fee equal to the cost of one night stay in the property you have reserved. This cancellation fee will be charged to the card you provided to us at the time of booking. This cancellation fee also applies if you do not arrive during your stay at Saimaarentals.com.
Please note that cancellation is confirmed only after receiving the cancellation number. Cancellations must be confirmed in writing by sending an email to firstname.lastname@example.org. Oral cancellation is not final.
ARRIVAL & DEPARTURE
Time: Unless otherwise agreed, check-in is allowed from 15:00, and we ask all guests to leave no later than 12:00 for cottages and 11:00 for a guesthouse.
Security. For security and fraud prevention purposes, we will ask you to verify your identity by completing the guest card form.
Guests under the age of 18: Please note that all guests under the age of 18 must be accompanied by an adult during their stay. We reserve the right to refuse entry to our facilities to anyone who is under the age of 18.
The price of your stay (including VAT) will be indicated when booking through the website or notified to you if you place an order by phone or email. Please check the price in your confirmation email. We will confirm the price of your stay in our confirmation email, so please check it twice when you receive it and let us know if you notice any deviations. In the event of a clear discrepancy between our room rate and the price indicated on our website or otherwise communicated to you, we reserve the right to charge the correct room rate or cancel the reservation.
During your stay, we ask you to observe the following rules:
Our objects: Images of objects on our website are for illustrative purposes only. Some room categories may differ slightly from these images.
Noise: All guests are asked to respect our other guests and neighboring residents when they are in their room, corridors, any other area of the hotel or in the vicinity. The guest house has quiet hours from 22:00 to 06:00 daily.
Smoking is prohibited: Smoking is prohibited at any time, whether in your room or in another place. Smoking areas are located on the street for those living in cottages and in a specially designated place for those who stay in the guest house. We reserve the right to charge your card in case we suspect that smoking has occurred inside the property during your stay. We also reserve the right to terminate the remainder of your stay if we find that you have not complied with our smoking policy.
Animals and Pets: Dogs allowed. Nevertheless it is strictly forbidden for dogs to climb on the beds and sleep on them. Pets are accommodated with a specialized cleaning service, therefore a fee of 15 euros per dog per stay for a guest house and 25 euros for a cottage. In addition, we reserve the right to charge the card you used to pay a reasonable fee for any damage or any other kind of special cleaning that may be required. We also reserve the right to terminate the remainder of your stay in case the dog is disturbing.
Inappropriate behavior. We ask you to respect our other guests and refrain from any inappropriate, violent or abusive actions or any illegal actions during your stay. We reserve the right to drive you out of the room and cancel the remainder of your stay if you do not comply with this policy.
Damage: We ask all guests to respect the rooms and amenities of our facilities. In the event of any damage to the rooms during your stay or in the absence of any items in your rooms during your departure, we reserve the right to write off funds for such damage and / or missing items from the card you used to ensure your booking.
Parking: Parking is free at all our facilities.
OTHER IMPORTANT CONDITIONS
Force majeure: Saimaarentals.com is not liable and will not pay any compensation if we hinder or postpone the fulfillment of our obligations due to an event that is beyond our reasonable control, including, but not limited to, flood, earthquake, mechanical damage, IT failure, fire, adverse weather conditions, acts of terrorism and other force majeure circumstances.
YOUR PERSONAL INFORMATION