Usage of your personal data
We only use your personal data in order to facilitate your booking. You have the right to withdraw this consent at any time, but bear in mind that if you have a cottage booked for a holiday in the future, we will need to hold onto your data so we can process the booking in due course.
You have the right to receive a copy of your personal data and ask us to correct or remove your data, when it is no longer required for the purposes of facilitating your booking. You will need to contact us by email, to exercise these rights.
If you are unhappy with our use of your data, you must at first instance contact us.
Personal information we collect
In order to facilitate your booking, we collect the following information:
Name, postal address, phone number, email address, property booked, rental period booked, cost of booking, amounts paid, payment method, third party payment service provider references, email conversations, any feedback you have given us.
Please note that we do not capture or store your payment card details: card payments are handled by our payment service provider Stripe Payments UK Ltd.
How we use your personal information
We use your personal information to:
How we collect personal information
We receive personal information from you, when you provide it to us by making a booking or by giving a review
Legal basis of processing
We need to process your personal data in order to facilitate your booking. We will retain relevant data for up to six years for legal and accounting purposes.
How we share your personal information
We give some of your contact information to property owners, so they can prepare for your arrival and get in touch about key collection and so on. We also give you their contact details, for the same reason.
We never share your personal details with a third party for marketing purposes.
Security of your data
We protect your personal data by storing it in a secure booking system in electronic format. We also keep a paper copy of your booking, which is archived.
All payments are processed securely by our payment service provider and no card details are handled or stored in Freelandia OY offices or the booking system.
Local Storage (Cookies)
If you use the ‘My Favorites’ feature on our website, we will store your preferred properties for your later reference using Local Storage technology. Local Storage is a new cookie-like technique, which is used for the same purposes as cookies to improve your user experience on our website.
We use Google Analytics to track general information about user behavior on our website. We gather this information in order to better understand our customers and in order to improve our website content. Individual users are not identified and only very general data of the users are collected.